Refund & Cancellation Policy

Pollen ("we", "our", "us") is a product of Elytron Labs, operated by Sincero Ventures LLP. This policy outlines our refund and cancellation terms for all Pollen subscription plans.

1. Free Tier

Pollen offers a permanently free tier with a full agent-readiness audit for your entire catalog, no product limit and no payment information required. Paid plans (Monitor, Autopilot) and the one-time Deep Audit are billed when you activate them; there is no separate free trial. You can stay on the free tier for as long as you like.

2. No Refunds

All subscription payments are non-refundable. Once a payment is processed for a billing cycle, we do not issue partial or full refunds for that cycle. We encourage all users to evaluate the product on the free tier before subscribing to a paid plan.

3. Cancellation

You may cancel your subscription at any time from within the app or by contacting us. Upon cancellation:

• Your subscription remains active until the end of the current billing period.
• No further charges will be made after cancellation.
• Your data and enrichments are preserved.
• You can resubscribe at any time to resume using Pollen with your existing data.

4. Plan Changes

Upgrades take effect immediately. To move to a lower-tier plan, cancel your current subscription and resubscribe to the desired plan at the start of your next billing cycle.

5. Data Retention After Cancellation

When you cancel, your account enters read-only mode. All data is preserved.

For Shopify users: If you uninstall the app, all stored data is permanently deleted within 30 days, in compliance with Shopify's data protection requirements.

For WooCommerce users: Your data is retained until you explicitly request deletion by contacting us.

6. Exceptions

In exceptional circumstances (e.g., extended service outages or billing errors), we may issue credits at our discretion. Contact us to discuss your situation.

7. Contact

For billing questions or cancellation requests, contact us at [email protected]